Aguavida Premium Water
Home & Office Delivery Service Agreement
Effective July 1, 2025 | Governing Law: State of California
Please read this Service Agreement carefully before placing your first order. By accepting delivery of Aguavida Premium Water products and/or services, you agree to all terms and conditions set forth below. This agreement is governed by the laws of the State of California.
"Customer," "you," and "your" refer to the individual or company identified at signup. "We," "us," and "our" refer to Aguavida Premium Water and its representatives.
By accepting this Agreement, you authorize Aguavida to deliver products to each location you provide at signup and any locations added later. You authorize our personnel to enter these locations solely to complete installation, delivery, and pick-up.
Note: For health, safety, and liability reasons, drivers are not permitted to place bottles directly into water containers, crocks, dispensers, or any other equipment. Customers are responsible for handling and placing bottles into their equipment after delivery.
First delivery is made as soon as possible according to your specifications and our availability. We will inform you of your upcoming delivery no less than one (1) business day in advance. After the first delivery, an Aguavida representative will provide you with a complete schedule of future delivery dates. Dates are subject to change; customers will be notified of any changes.
Customers do NOT need to be present at the time of delivery unless an installation was previously requested. Customers are responsible for providing an accurate delivery address and any additional instructions (e.g., side gate, do not knock, lobby, etc.).
Orders outside our standard delivery area are subject to a flat-rate shipping fee calculated at checkout. Please refer to our delivery map at aguavidapremium.com for coverage details.
Aguavida operates on a recurring delivery and billing model. Before your account is activated, we will clearly present the automatic renewal terms, including billing frequency, the amount charged, and how to cancel and obtain your express affirmative consent to these terms as required by California's Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600 et seq.).
Aguavida does not store credit card information. Customers will be notified by email of any failed transactions and must update their payment method within 30 days of the first failed charge attempt. After 30 days, a $5.00 late payment fee will be added to the account balance. Accounts with one unpaid billing cycle will be placed on hold and no deliveries will be made until the balance is resolved.
A refundable deposit fee is charged for every 3-gallon and 5-gallon bottle included in your original order and any bottles added thereafter. Deposit amounts vary by bottle size and material.
Note: Glass bottles require extra care. Always lift from the neck and bottom never from the cap.
To request a change or cancellation before delivery, please notify us at least 48 hours prior to your scheduled delivery date. Allow 3–5 business days for refunds to be credited back to your payment method on file.
Once delivery has been made, Aguavida cannot accept back any bottles unused, used, sealed, unsealed, or partially consumed for a refund. Unwanted bottles must still be returned to Aguavida; however, no credit will be issued for returned post-delivery bottles.
All refund claims must be submitted within six (6) months of the original charge. Customers will receive an email confirming their refund. Refunds will appear in your account within 5–7 business days depending on your bank or card issuer.
You agree to notify Aguavida promptly of any change in your delivery address. Please be aware that a change of address may affect your delivery schedule. Address changes can be made via:
You may increase or decrease the number of bottles per delivery, with a minimum of 3 bottles per delivery. All order changes must be submitted at least 48 hours prior to your upcoming delivery. Changes can be made via:
Any increase in order quantity requested after a delivery has been made is subject to route availability.
Delivery routes operate on a bi-weekly schedule. If you skip a delivery, your next available delivery will be in approximately two weeks to one month. To skip a delivery, please notify us at least 48 hours in advance via your online account, phone (310-730-3781), or email (delivery@aguavidapremium.com).
Skipping a delivery on the day it is scheduled, or refusing delivery at the time of arrival, will result in a $10.00 fee charged to your account.
You may place your account on hold at any time, at no charge, by notifying us at least 48 hours before your next scheduled delivery via your online account, phone (310-730-3781), or email (delivery@aguavidapremium.com). Accounts on hold are not eligible for bottle deposit reimbursement during the hold period. When you reactivate your account, your next delivery will be subject to route availability.
Deliveries upon request may be placed at any time and are scheduled at the customer's discretion. All on-demand deliveries are subject to route availability and are not guaranteed on a specific date.
You may cancel this Service Agreement at any time, with no termination fee, provided if notice of cancellation is given at least 48 hours before your next scheduled delivery. Cancellations take effect at the end of the current delivery and billing period. Cancellations can be made via:
After cancellation, an Aguavida representative will contact you to arrange a final empty bottle pick-up. Bottle deposits will be refunded within 30 days of the return of undamaged bottles.
Unreturned or discarded bottles after cancellation will be charged as follows: $19.00 per 3-gallon or 5-gallon BPA/PET bottle; $35.00 per 3-gallon glass bottle. Empty bottles must be collected within 2 months of the cancellation date.
Note: Any past-due balance must be paid in full before a cancellation request can be processed. California law requires that we make cancellation at least as easy as the original sign-up process; accordingly, you may cancel through any channel used to enroll.
As required by California Health and Safety Code Section 111170(g), each billing statement will include the following:
To request a full Water Quality Report or for additional information, please contact us at the number or email above, or visit aguavidapremium.com.
TO THE EXTENT PERMITTED BY CALIFORNIA LAW, AGUAVIDA DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO PRODUCTS, EQUIPMENT, AND SERVICES PROVIDED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS, SERVICES, AND EQUIPMENT ARE PROVIDED "AS IS."
Our liability to you is limited to repairing or replacing defective products or equipment or re-performing the applicable services. We expressly disclaim liability for consequential, incidental, special, punitive, or similar damages. To the extent we are held liable for monetary damages, such liability is capped at an amount equal to the payments you made to us during the three (3) billing periods preceding the assessment of liability.
We are not liable for damage, loss, or changes to personal property, or for personal injury, resulting from the installation, maintenance, use, or removal of our products or equipment, except were caused by our gross negligence or willful misconduct. You agree to indemnify and hold Aguavida harmless from all claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from your use of our services, except were caused by our gross negligence or misconduct.
Color Disclaimer
Actual colors may vary. Because every monitor displays colors differently and color perception varies from person to person, the colors shown on our site may not be an exact match to the physical product. We make every effort to present our photos as accurately as possible, but we cannot guarantee that what you see on your screen fully represents the true color of the product.
Note: Nothing in this section limits any rights you may have under California consumer protection law that cannot be waived by contract.
This Agreement is governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles. Any disputes arising under or related to this Agreement shall be resolved in the state or federal courts located in Los Angeles County, California, and both parties consent to the personal jurisdiction of such courts.
You may also have the right to file a complaint with the California Department of Consumer Affairs or other applicable state agencies if you believe your consumer rights have been violated.
Aguavida Premium Water | Los Angeles, CA | 310-730-3781 | delivery@aguavidapremium.com
This document was last updated May 2025. This is a general service agreement and does not constitute legal advice. Please consult a licensed California attorney for legal compliance revi
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