FAQ

We deliver to homes and offices across the Los Angeles area, including the San Fernando Valley, the Conejo Valley, the Westside, Hollywood and the beach cities. That includes neighborhoods like Woodland Hills, Canoga Park, West Hills, Chatsworth, Porter Ranch, Tarzana, Encino, Sherman Oaks, Studio City, Calabasas, Agoura Hills, West Hollywood, Santa Monica and Manhattan Beach. Not sure about your address? Contact us or call 310-730-3781.

Any delivery charge for your address is shown at checkout before you pay. Orders outside our standard delivery area have a flat-rate shipping fee, also calculated at checkout.

Our water subscriptions deliver on a regular schedule, shown on each product. Your first delivery is made as soon as possible, and after it we send you the full schedule of upcoming delivery dates.

Yes. We notify you at least one business day before each delivery. If a date changes, we let you know.

No. You only need to be there if you requested an installation. Just make sure we can reach the delivery spot and add any instructions at checkout, like a side gate or a lobby.

At homes, we leave bottles at the front door or another easy to reach entry unless you tell us otherwise. At offices, we place them in the spot you choose, such as a storage room or lobby. For safety reasons, our drivers can't load bottles onto your dispenser.

We charge a refundable deposit for each 3 gallon and 5 gallon bottle. The amount depends on the bottle size and material. When you cancel and return your empty, undamaged bottles, we refund the deposit within 30 days.

Leave your empties out on delivery day and we pick them up when we drop off your water. If no bottles are returned on a delivery day (other than your first delivery), there is a charge of $5.00 per plastic bottle and $7.00 per glass bottle. A separate pick-up trip outside your delivery day is $5.99.

Please don't. Bottles can only hold Aguavida water. Bottles used for other liquids can't be returned for a deposit refund.

Always lift a glass bottle by the neck and the bottom, never by the cap.

Your subscription renews and is charged to the payment method on file the day before each scheduled delivery. Three days before each renewal, we email you a reminder with the upcoming charge, so you have time to make changes.

Let us know at least 48 hours before your scheduled delivery. You can update your details in your account or call us at 310-730-3781, Monday to Friday, 9am to 4pm.

Yes. Sign up for our newsletter at the bottom of any page and get 10% off your first delivery.